Contact information

J. Butler Contact Information Policy

Last updated: November 6, 2025

This Contact Information Policy explains how J. Butler Golf, LLC (“JBG,” “we,” “us,” or “our”) manages communications received through its designated contact channels, including customer service, membership, and general inquiries.

Purpose of Communication

Our contact channels are provided for legitimate inquiries related to:

  • Orders, returns, and shipping;

  • Membership or account assistance;

  • Product or sizing information;

  • Partnership, collaboration, or media requests; and

  • Feedback or customer experience matters.

Any other use, including solicitation, spam, data harvesting, or unauthorized commercial outreach, is strictly prohibited and may result in permanent blocking or legal action.

Authorized Contact

All customer communications should be directed exclusively to the Client Concierge team:

Email: Giovanni@traicore.com

This email is the only official point of contact for customer and membership matters. Any communication claiming to represent J. Butler outside of this email should be treated as unauthorized. JBG is not responsible for information or commitments made through unverified or unofficial contact channels.

Communication Handling and Response Time

We strive to respond to all valid inquiries within 1–3 business days, excluding weekends and holidays. Complex issues such as membership adjustments, returns, or order investigations may require additional processing time.

All inquiries are logged for service quality and verification purposes. By submitting an email or communication to us, you consent to our use of your information as described in the Privacy Policy and agree that your inquiry may be reviewed by JBG representatives, contractors, or partners as necessary to resolve your issue.

Accuracy of Information

You are responsible for providing accurate and complete contact details when reaching out to JBG. We cannot guarantee response or resolution for inquiries that include incorrect, incomplete, or illegible contact information.

Harassment, Abusive Language, or Misuse

J. Butler maintains a zero-tolerance policy for abusive, threatening, or harassing communications directed toward our staff or affiliates. Such behavior may result in immediate termination of customer access, cancellation of orders, or permanent blocking of contact.

Data and Confidentiality

All communications with JBG may be archived and stored securely to assist in customer service, order fulfillment, and legal compliance. We do not share personal contact details with unaffiliated third parties for marketing purposes. Data handling follows the practices outlined in our Privacy Policy.

Business and Partnership Inquiries

Partnership or collaboration requests submitted through our general contact email will be reviewed by internal teams. Only legitimate proposals containing clear business identification and purpose will receive a response.

Policy Changes

We may update this Contact Information Policy from time to time to reflect operational changes or legal requirements. The most current version will always be available on our website. Continued use of our contact channels constitutes acknowledgment of the latest version.